Documenting UNICEF’s response to COVID-19: applied tools and practices


  • Nima Fallah UNICEF HQ
  • Ivan Butina UNICEF HQ
  • Sailas Nyareza UNICEF HQ


UNICEF, United Nations, Knowledge Management, Knowledge Exchange, Lessons learned, COVID-19, Evidence Generation


Learning from experience has been recognized as an essential source of organizational growth, particularly for the multilateral organizations working on development issues across the globe. Within these organizations, collective learning happens when their members: (a) understand the strategic value of documenting lessons, (b) share the lessons widely within and beyond the organization, and (c) invest in incorporating and using the lessons in future situations. Keeping these three principles in mind, this case study explores key practices and challenges from UNICEF’s effort in documenting its response to COVID-19 and seeks to contribute to the global dialogue on organizational learning.


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