Measuring knowledge management capacities to strengthen health systems: the development and application of the Knowledge Management Index for global health and development
Keywords:knowledge management, organizational learning, global health, KM, capacity, measurement
Programmatic and technical knowledge is crucial to strengthening health systems. Knowledge management (KM) is an evidence-based approach that enables health professionals to have the right knowledge at the right time to positively affect health outcomes. However, there is a gap in measuring and understanding KM capacity strengthening for global health. To address this challenge, the “Knowledge Management Index” was developed. The KM Index aims to examine an organization’s or project’s use of KM practices, identify opportunities for improvement, and map out an action plan to strengthen the KM capacity. The KM Index measures the capacity in four fundamental KM practice areas: 1) organizational structure (KM vision and strategy), 2) learning opportunities (professional development), 3) internal KM culture (seeking out and sharing knowledge), and 4) KM for global health (effort to advance global health agenda). This paper details the iterative learning and development process of the Index, and results and lessons learned from implementing the Index with a regional health organization in East Africa as well as a United States of America-based global health project. Finally, we will examine the flexibility and adaptability of the KM index and discuss implications for further application of the KM Index.
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Copyright (c) 2020 Saori Ohkubo, Anne Ballard Sara, Rupali J. Limaye , Naheed Ahmed
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