Advancing the measurement rigour of organizational and programmatic knowledge management in health and development

  • Saori Ohkubo Johns Hopkins Center for Communication Programs
  • Tara Sullivan
  • Luis Ortiz Echevarria
Keywords: knowledge management, monitoring and evaluation, logic model, global health, community of practice, storytelling, adaptive practice, organizational partnership, social interaction

Abstract

Knowledge management (KM) plays an important role in global health and development where resources for programme implementation are limited and needs to collaborate and learn across organization and sector boundaries are great. Health and development professionals depend on KM approaches to access, share, and use critical health knowledge. However, measuring the contribution of KM to achieving programme goals is complex. The Guide to Monitoring and Evaluating Knowledge Management for Global Health addresses this challenge by offering a standard practice and comprehensive guidance to measure the process, reach, engagement, and usefulness of KM as well as the learning and application of knowledge. In this paper, we first outline a collaborative effort among KM practitioners to develop the guide and describe the theoretical basis of the logic model and common indicators that have continued to evolve over the last decade. Using a case study approach, we demonstrate how the guide has been used in organizational (internal) and programmatic (external) KM initiatives. We also discuss recent efforts to address emerging KM themes that resulted in the development of additional indicators on adaptive practice, organizational partnership, and social interaction. These efforts have advanced the measurement rigour of KM in health and development.

References

Bandura, A. (1986) Social foundations of thought and action: A social cognitive theory, Prentice-Hall, Inc., Englewood Cliffs, NJ

Family Planning 2020 (2016) Accelerating progress: Strategy for 2016-2020: Executive summary, FP2020, Washington, DC

D'Adamo, M., Fabic, M.S., and Ohkubo, S. (2012) Meeting the health information needs of health workers: What have we learned? Journal of Health Communication, vol. 17, sup. 2, pp.23-29

David, P.H. and Dixon, N. (2017) Evaluation of Knowledge for Health-II research and monitoring & evaluation (M&E) activities, United States Agency for International Development, Washington, DC

Evans, M., Dalkir, K. and Bidian, C. (2015) A holistic view of the knowledge life cycle: The knowledge management cycle (KMC) model. The Electronic Journal of Knowledge Management, vol. 12, no. 1, pp. 85-97

Global Health Knowledge Collaborative (2017) Knowledge Management Indicator Library, viewed 2 April 2018, <http://indicators.globalhealthknowledge.org/>

Limaye, R.J. and Sara, A.B. (2017) Assessing the effects of a storytelling initiative: Phase I results. Johns Hopkins Center for Communication Programs, Baltimore, MD

M&E Guide case examples (2017) viewed 30 March 2018, <https://ghkc-me-case-examples.tumblr.com/>

Mansfield, W. and Grunewald, P. (2013) The use of indicators for the monitoring and evaluation of knowledge management and knowledge brokering in international development: Report of a workshop held at the Institute for Development Studies 8th March 2013, Institute of Development Studies Knowledge Services, Loughborough University, viewed 5 April 2018, <https://www.ids.ac.uk/files/dmfile/Knowledgeindicatorsworkshopreport8thMarch2013.pdf>

Ohkubo, S., Harlan, S.V., Ahmed, N. and Salem, R.M. (2015) Conceptualising a new knowledge management logic model for global health: A case-study approach, Journal of Information & Knowledge Management, vol. 14, no. 2, p.1550015

Ohkubo, S., Sullivan, T.M., Harlan, S.V., Timmons, B.T. and Strachan, M. (2013) Guide to monitoring and evaluating knowledge management in global health programs, Johns Hopkins Center for Communication Programs, Baltimore, MD

Ortiz-Echevarria, L., Mouanga, M., Holtz, S. and Frenchu, K. (2017) Evaluating technical exchange networks at Management Sciences for Health: Communities of practice in development: A relic of the past or sign of the future?’ Knowledge Management for Development Journal, vol. 13, no. 3, pp. 132-148

Pablos‐Mendez, A. and Shademani, R. (2006) Knowledge translation in global health. Journal of Continuing Education in the Health Professions, vol. 26, no. 1, pp. 81-86

Pang, T., Sadana, R., Hanney, S., Bhutta, Z.A., Hyder, A.A. and Simon, J. (2003) Knowledge for better health: a conceptual framework and foundation for health research systems, Bulletin of the World Health Organization, vol. 81, no. 11, pp. 815-820

Rogers, E.M. (2003) Diffusion of innovations, 5th ed, Free Press, New York

Salem, R.M., Harlan, S.V., Mazursky, S.F., and Sullivan, T.M. (2017) Building better programs: A step-by-step guide to using knowledge management in global health. Johns Hopkins Center for Communication Programs, Baltimore, MD

Sullivan, T.M., Ohkubo, S., Rinehart, W. and Storey, J.D. (2010) From research to policy and practice: A logic model to measure the impact of knowledge management for health programs. Knowledge Management for Development Journal, vol. 6, no. 1, pp. 53-69

Sullivan, T.M., Strachan, M. and Timmons, B.K. (2007) Guide to monitoring and evaluating health information products and services, Johns Hopkins Center for Communication Programs, Baltimore, MD

Published
2019-12-20