Les facteurs affectant l'adoption d'un système de gestion des connaissances : cas du centre régional du PNUD à Dakar

  • Serigne Badji

Abstract

Introducing innovation in organisations often meets resistance from intended beneficiaries or users. The present study deals with ‘the factors affecting the adoption of a knowledge management system.’ To map these factors, a survey about the United Nations Development Programme (UNDP)’s knowledge management system (Teamworks) has been conducted. The survey also considers all users trained on that system at the Regional Centre in Dakar. The research model used here identifies three factors that influence the resistance of users : anxiety towards technology, the ability to use information and communication technology and finally the perceived compatibility and communication. However the motivation of users and the perceived complexity do not seem to have significant effects on the resistance of users.

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Published
2019-08-18