Balanced Scorecard for performance measurement and strategic planning of indigenous knowledge management

  • Tariq Zaman
  • Narayanan Kulathuramaiyer
  • Alvin W. Yeo
Keywords: balanced scorecard, indigenous knowledge, ICTs, documentation, Sarawak, Indonesia


Indigenous knowledge is held locally in the memories and practices of the communities. The communities have their own processes of storage, leverage, practice, share, and developing indigenous knowledge. The form of knowledge management (KM) employed however distinctly differs from the current practices in organizations. The paper focuses on this less studied, but potentially invaluable, indigenous knowledge management (IKM) practices within these indigenous communities. The Balanced Scorecard (BSC) is a strategic planning and performance measurement system that has already a documented history of successful implementation in several industries and enterprises knowledge management initiatives. In this paper we explore a process-oriented knowledge management model for indigenous communities. We then propose a third-generation BSC approach in the design of a holistic approach for knowledge management systems of these communities. This work serves as an extension to the past experiences of the authors in modelling K-readiness for the state of Sarawak, and in mapping and implementing of rural ICT projects.


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